Your experience of home care services
Revisiting home care: service user and providers perceptions of home care in North Tyneside
'I can't carry a teapot so I'd just like her to make me a nice cup of tea'.
Find out what people said to us about their home care services in our new report. We have sent the report to the Head of Adult Social Care at North Tyneside Council for a response to our recommendations and expect a response in May 2012.
Read the home care report
North Tyneside LINk recommended:
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a more creative way of commissioning home care from providers to allow for flexibility for providers and recipients.
- commissioners and providers looking at the promotion of individual service funds for recipients of home care as way of promoting choice and control but preventing unnecessary anxiety over the move to personalisation.
- further work on commissioning service providers around localities with a pool of staff serving a discrete community.
- an element of dignity and respect mandatory in the training of care staff of all home care providers.
Background to LINk's home care project
Last year we looked into people's experiences of home care services in North Tyneside. In May 2011 the LINk Board agreed we should ask service users and carers for their views on the quality of home care services. We talked to service users and providers at the end of 2011 for our report on perceptions of home care. North Tyneside Council are setting up new contracts for home care services in 2012 and we are feeding your views into the process for selection of service providers.
Read our 2010 home care report
Find out more about our project looking into the experiences of people using home support reablement services
National concern about quality of home care
The Equality and Human Rights Commission reported on their inquiry into home care services in November 2011. Their report 'Close to home' highlighted cases of physical abuse, theft, neglect, disregard for privacy and dignity. Find out more about the inquiry and read 'Close to home'
The Care Quality Commission (CQC) will carry out a themed inspection programme of home care services starting in April 2012 which will cover about 250 providers of domiciliary care services. The programme will help the CQC develop new ways to make sure services meet the essential standards people have a right to expect and that people are being treated with dignity and respect. Read more about the CQC home care inspection programme