Quality of care at North Tyneside General Hospital
Background
Following information from LINk members about the quality of care at North Tyneside General Hospital, LINk talked to patients and carers and worked with hospital staff to gather evidence and make recommendations for improvement.
- Read our final report on patient experience at North Tyneside General Hospital, March 2011
- Response to the report by Northumbria Healthcare NHS Trust, July 2011
- Initial response to the report by Northumbria Healthcare NHS Trust, May 2011
- Letter to Jim Mackey, Chief Executive Northumbria Healthcare NHS Trust asking for a more detailed response, June 2011
- Response to the report by North Tyneside PCT, April 2011
Current LINk activity
If you have been an in-patient at North Tyneside General Hospital in the last six months we would like to hear about your experience. Contact Alison Chalmers on 0191 643 2624 or email alison.chalmers@voda.org.uk
Hearing patient views
Our Enter and View volunteers heard directly from patients on Wards 4,14,18 and 23 at the hospital. We also asked LINk members to tell us about their experience if they, or their families, have been a patient in the last six months. And we visited local groups to hear from carers and patients of North Tyneside General Hospital. We've also had one-to-one interviews with people who have contacted us to tell us their stories. We asked:
- Did staff talk to you about your condition and treatment?
- Were your views listened to?
- Did the nurses have time if you needed help?
- Were you treated with dignity and respect?
You can read the responses to the findings of our report from Northumbria Healthcare NHS Trust, North Tyneside Primary Care Trust above.
Poster asking for patient feedback on North Tyneside General Hospital
Information about the project for relatives and carers of patients at North Tyneside General Hospital
Reporting on patient experience and complaints
You can read Northumbria Healthcare NHS Trust Board reports of patient experience surveys and complaints on the board papers page of their website. You should look for the 'Patient safety and quality' and 'patient experience' reports in the Trust Board papers.
Dignity and nutrition for older patients
The Care Quality Commission (CQC) published their report of the standards of dignity and nutrition for older patients in hospital in September 2011. North Tyneside General Hospital was not inspected for this report. The CQC looked at whether older people were treated with respect and how they were helped with food and drink when they need it. Read the CQC dignity and nutrition report
For more information about this project contact Alison Chalmers on 0191 643 2624.